Refund policy
At FLEKSIFIT, customer satisfaction is our priority. We want you to feel confident when purchasing our products. If your purchase does not meet your expectations, we are here to help.
Please review our return and refund policy below before placing your order. By completing a purchase, you agree to the terms outlined in this policy.
Order Cancellations
Orders may be canceled within 48 hours of being placed.
If your cancellation request is approved before your order has been shipped, a full refund will be issued to your original payment method. Please allow 3–5 business days for the refund to appear, depending on your payment provider.
Once an order has been shipped, it can no longer be canceled and must follow our return process.
Returns
Our return policy is valid for 30 days from the date your order is delivered.
To be eligible for a return:
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The product must be in its original condition, with no signs of excessive use, damage, or modification.
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All original parts, accessories, and packaging must be included.
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Proof of purchase (such as your order confirmation) is required.
We understand that fitness equipment may need to be tested to ensure it meets your training needs. Normal inspection, installation, and light testing are acceptable. However, products showing excessive wear, damage, missing components, or signs of misuse may not qualify for a full refund.
Return requests submitted more than 30 days after delivery cannot be accepted.
Return Shipping
If a return is requested due to personal reasons (such as changing your mind, ordering the wrong product, or no longer needing the item), the customer is responsible for the return shipping cost.
If a return is caused by a defective product, shipping damage, or an error made by FLEKSIFIT, we will cover the return shipping costs.
Customers are responsible for ensuring returned items are properly packaged to prevent damage during transit.
Refunds
Once we receive your returned item, we will inspect it and notify you by email regarding the approval status of your refund.
If approved, your refund will be processed and automatically issued to your original payment method within 7–10 business days.
Please note:
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Original shipping charges (if applicable) are non-refundable.
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Products returned with missing parts, damaged components, or excessive signs of use may be subject to a partial refund deduction.
Refund processing times may vary depending on your bank or payment provider.
Exchanges
We currently offer exchanges only for products that are defective, damaged, or incorrectly shipped.
If you receive a defective or damaged item, please contact us within 7 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Photos showing the problem
Once approved, we will arrange a replacement or appropriate solution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
FLEKSIFIT will review the issue and, if approved, provide a replacement or refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
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Clearance or final sale items
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Gift cards
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Products that have been significantly used, damaged, modified, or altered
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Products returned without original components or accessories
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
We will be happy to assist you.
Thank you for choosing FLEKSIFIT.